📚 Documentation
Troubleshooting
Common issues and solutions
🔧 Need Help?
If you can't find a solution below, contact our support team at DGC2MHNE@proton.me
Login Issues
❌ MetaMask Not Connecting
The "Connect MetaMask" button doesn't respond or shows an error.
✅ Solution:
- Make sure MetaMask extension is installed in your browser
- Check that MetaMask is unlocked (enter your password)
- Try refreshing the page
- Disable other wallet extensions that might conflict
❌ Wrong Network Error
You see a message about being on the wrong network.
✅ Solution:
- Open MetaMask and switch to the Polygon network
- If Polygon is not available, add it manually:
- Network Name: Polygon Mainnet
- RPC URL: https://polygon-rpc.com
- Chain ID: 137
- Symbol: MATIC
❌ Email Login Fails
Unable to log in with email and password.
✅ Solution:
- Double-check your email address for typos
- Ensure your password is correct (case-sensitive)
- Try resetting your password if you forgot it
- Clear browser cache and cookies, then try again
Upload Issues
❌ File Too Large
Error message says the file exceeds the maximum size.
✅ Solution:
- Maximum file size is 100MB per file
- Compress large files before uploading
- For videos, consider reducing resolution or using compression tools
- Split large archives into smaller parts
❌ Unsupported File Format
The system doesn't accept your file type.
✅ Solution:
- Supported formats:
- Images: JPEG, PNG, GIF
- Videos: MP4, AVI, MOV
- Audio: MP3, WAV, M4A
- Documents: PDF, DOC, DOCX, TXT
- Archives: ZIP, RAR
- Convert your file to a supported format before uploading
❌ Upload Fails / Times Out
The upload process stops or shows a timeout error.
✅ Solution:
- Check your internet connection stability
- Try uploading during off-peak hours
- For large files, use a wired connection instead of WiFi
- Refresh the page and try again
Access Issues
❌ Permission Denied
You see a message that you don't have permission to access this feature.
✅ Solution:
- Your current role may not have access to this feature
- Check the User Roles page to understand permissions
- Contact your administrator to update your role if needed
❌ Page Not Loading
Pages are blank or stuck loading.
✅ Solution:
- Clear your browser cache and cookies
- Try using a different browser (Chrome, Firefox, Edge)
- Disable browser extensions that might interfere
- Check if the system is under maintenance
System Errors
❌ 500 Internal Server Error
The server encountered an unexpected error.
✅ Solution:
- Wait a few minutes and try again
- The system may be experiencing high load
- If the problem persists, contact the administrator
❌ Network Connection Error
Unable to connect to the server.
✅ Solution:
- Check your internet connection
- Try refreshing the page
- Check if you can access other websites
- The server may be temporarily offline for maintenance
❌ Database Error
Error messages related to database operations.
✅ Solution:
- The system may be under maintenance
- Wait a few minutes and try again
- Contact the system administrator if the error persists
Still Need Help?
⚠️ Before Contacting Support:
- Note down the exact error message
- Take a screenshot of the issue
- Note what steps led to the error
- Try the solutions above first